Refund policy.

Review before purchase

Use the free Gallery edition, one-page sample, product description, compatibility notes, and preview images to assess the format before purchasing. Contact support before checkout if an essential feature or file format is unclear.

General digital-product rule

A completed digital-product purchase is generally final once access or download delivery has been provided. This protects immediately delivered files that cannot be returned in the same way as physical goods.

This rule does not limit a refund or remedy required by applicable law or the checkout provider’s mandatory terms.

Cases we will review

• A duplicate charge for the same customer and product.
• A delivered archive is corrupt or materially unusable and support cannot provide a working replacement.
• The delivered product is materially different from the product and variant shown at checkout.
• The checkout provider or applicable law requires a refund.

How to request help

Contact support within 14 calendar days of purchase. Include the order number, product name, device or application involved, and a concise description of the problem. Do not send client records, payment-card details, confidential project files, or unnecessary personal information.

We may provide a corrected file, replacement download, troubleshooting steps, or a refund as appropriate. Approved refunds return through the original payment method and remain subject to processor timing.

OrderSimple subscriptions

OrderSimple subscription approval and billing are administered through Shopify. Merchants should manage cancellation or plan changes through Shopify and contact support promptly about an unexpected app charge.