Support.

Contact

Email support@orderdocumentstudio.com with the product name and a concise description of the issue. For a paid product, include the order number but never include a full payment-card number.

The operating target is an initial response within two business days. Security, privacy, duplicate-charge, or inaccessible-download issues are prioritized.

Included support

• Missing, inaccessible, corrupt, or incomplete delivered files.
• Clarification of the included formats, edition, or licence.
• Reproducing the documented import, duplicate, or basic setup steps.
• Reporting a material defect, misleading description, privacy concern, or unexpected charge.

Outside standard support

• Custom document design, data entry, implementation, tender writing, estimating, or workflow consulting.
• Legal, tax, safety, engineering, compliance, procurement, accounting, or other professional advice.
• Troubleshooting an unrelated third-party application, device, account, or network.
• Reviewing confidential client, employee, patient, project, order, or tender information.

Safe troubleshooting

Describe the steps and visible error using fictional or redacted examples. If a screenshot is genuinely necessary, remove names, email addresses, order data, project identifiers, access tokens, QR codes, account details, and other private information before sending it.

OrderSimple app support

For the Shopify application, identify the issue as OrderSimple and use the public app support route at https://app.orderdocumentstudio.com/support. Do not send Shopify access tokens, customer/order data, or store-owner account details.